Frequently Asked Questions
Will you accept my insurance and what is your policy about payment?
We are dedicated to making sure you achieve your dental goals and we will maximize any dental insurance coverage you have. However, we do not want insurance companies dictating your dental treatment or your health outcomes. Our patients deserve a certain level of care, and our main goal is to ensure that we provide this.
Therefore, we do not participate with any dental plans as a preferred provider. We are considered out-of-network.
Even though we practice biologically, most of our procedures are coded in the same way as traditional dental offices. As a courtesy to you, we will file your insurance claims electronically for you. Your insurance will reimburse you directly for any services provided here in the same way as any traditional dental practice for out of network benefits. It usually takes about 2-4 weeks for the insurance company to send you the reimbursement.
In order to keep our practice costs down, and in turn keep the cost of your visits down, we ask for payment at the time of service for any of your treatment visits.
What methods of payment do you accept?
We accept cash, check, credit cards, and CareCredit.
Do you see children?
Yes, we do see children starting at age 3 for routine cleanings and exams.
What are the practice requirements for x-rays for a new patient?
Up-to-date x-rays from a previous practice or new x-rays will be taken. We have the lowest dose digital x-ray systems on the market today. Customary x-rays include a CBCT (3D panoramic x-ray) and 4 bitewing x-rays.
We do try to minimize the amount of x-rays taken, however, x-rays are important diagnostic tools that help us provide our patients with the best treatment and maintain optimal oral health.
Does your office use fluoride?
No, our polishing paste and any other products used are fluoride free.
What is your protocol for amalgam removal (mercury fillings)?
Our dentists are members of the IAOMT and use the SMART protocol for the safe removal of mercury fillings.